The situation was resolved late last night! I ended up dealing with two Microsoft engineers and both were amazing. I learned that engineers are “teams based on knowledge specialty.” Apparently, the first team I needed has a two-three day backlog. The second team I needed responded in less than an hour.

For the past 24 hours, I have had no access to email–both sending and receiving. For that matter, I’ve had limited access to much of my contact information and calendar.

Thank you, Microsoft for not being concerned. (That’s another story… I’ve been working on it but can’t find anyone at Microsoft who says anything other than “an engineer will call you.” (They don’t.) “It could take up to thirty-six hours.”

Anyway, if you are trying to get in touch, please call or text 207 343-1842. If I don’t reply right away it’s because I’m having another fruitless but lengthy conversation with someone at Microsoft. You can also try leaving a message on Facebook–I’m trying to check in there more often than usual.