This is a warning for my fellow educators… Let me save you some frustration, aggravation, and maybe some money. Do not attempt to purchase academic software from a company called “JourneyEd.” They also do business as Academic Super Store and perhaps several other similar names.
The process is supposed to be fairly straightforward. You place an order, then submit documentation proving you are qualified to purchase. The website says “one business day” is required.
Being a somewhat thorough person, I decided to call before ordering to get some assurance I was qualified. The customer service rep who took my call started reading to me from the website. I kept interrupting; he kept reading. I finally managed to speak to a supervisor who assured me I was qualified, so I placed the order and submitted my documentation for verification.
What followed was several days of nightmarish sorts of communication. I would email customer service–they would eventually reply assuringly that verifications are handled in the order received. I resubmitted my documentation several times, using different channels. Just about the time I was becoming suspicious, I received an email reminding me they were waiting for me to submit my documentation. At this point I did the research I should have done at the start and discovered they’ve been getting negative reviews since at least 2003.
So I cancelled the order. I did so by emailing, faxing, and placing a phone call to a thoroughly apathetic customer service representative. Now here’s where it gets funny. This morning I had a handful of emails from them assuring me that my order was cancelled and that I would not be charged nor would the order be shipped. So we have a company that is quite adept at cancelling orders but can’t seem to process them and ship them.
The good news is that I found another supplier and placed the same basic order late yesterday afternoon. Creation Engine also emailed this morning, advising that my order has been shipped from California and is already in Louisville KY. Lessons learned:
If you are looking for academic software, do NOT order from JourneyEd. Do order from Creation Engine.
If you are considering a business relationship with an online company, google “customer reviews and the name of that company” BEFORE you go too far.